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Training Series Overview
Continual service improvement should be an integral part of every stage of the ITIL® service
management framework. ITIL® Continual Service Improvement provides best-practice guidance for
introducing a cycle of service management improvements, and a structured approach for
and measuring services.
ITIL® Continual Service Improvement is relevant to any IT and business professional involved
in the management of services, including managers and practitioners, IT architects, process
and service owners and business relationship managers.
Series Taught By:
Patrick Von Schlag
The ITIL® Foundation Certificate is a required prerequisite.
The exam format is as follows:
- Multiple choice examination questions
- Eight questions per paper
- 28 marks required to pass (out of 40 available) - 70%
- 90 minutes duration
- Closed book
Certification Exam Details:
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about this certification exam.
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Does this training qualify for college credits?
Yes! This course series, as an elective title, does qualify for 1-3 college credits to be
applied towards a degree program offered at American Business and Technology University.
Available PDUs for this Course Series: 22
By completing this course series, you will earn 22 PDUs. itSM Solutions, a CareerAcademy is a
partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute
(PMI®) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 3
By completing this course series, you will earn 3 ITIL® Credits.
Available CEUs for Course Series Completion: 6
Students can earn up to 6 CEUs for fully completing this course series. This information will
be displayed on the certificate of completion.
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