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Training Series Overview
This training series covers the concepts of ITIL® Operational Support & Analysis. Students
will learn about service operation processes and OSA common activities. Students will also
learn about service operation functions and how to organize and implement these concepts.
ITIL® Operational Support & Analysis is relevant to any IT and business professional involved
in the management of services, including managers and practitioners, IT architects, process
and service owners and business relationship managers.
Series Taught By:
Patrick Von Schlag
Certification Exam Details:
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Does this training qualify for college credits?
Yes! This course series, as an elective title, does qualify for 1-3 college credits to be
applied towards a degree program offered at American Business and Technology University.
Available PDUs for this Course Series: 38
By completing this course series, you will earn 38 PDUs. itSM Solutions, a CareerAcademy is a
partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute
(PMI®) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits.
Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will
be displayed on the certificate of completion.
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