This training series covers the concepts of ITIL® Operational Support & Analysis. Students
will learn about service operation processes and OSA common activities. Students will also
learn about service operation functions and how to organize and implement these concepts.
ITIL® Operational Support & Analysis is relevant to any IT and business professional involved
in the management of services, including managers and practitioners, IT architects, process
and service owners and business relationship managers.
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Does this training qualify for college credits?
Yes! This course series, as an elective title, does qualify for 1-3 college credits to be
applied towards a degree program offered at American Business and Technology University.
Available PDUs for this Course Series: 38
By completing this course series, you will earn 38 PDUs. itSM Solutions, a CareerAcademy is a
partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute
(PMI®) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits.
Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will
be displayed on the certificate of completion.
Access Training Courses Below
Course 01 - Course Introduction
Course 02 - Introduction to Operational Support & AnalysisAccess Now - No Membership Required
Course 03 - Service Operation Processes
Course 04 - OSA Common Activities
Course 05 - Service Operation Functions
Course 06 - Organize & Implement
Don't wait. The ITIL® Operational Support & Analysis Series Course is ready to go.
The best ITIL® Operational Support & Analysis Series Course on the planet.