This training series covers the concepts of ITIL® Service Offerings and Agreements. Students
will learn about service offerings and agreements processes and the organization, technology
and implementation surrounding them.
ITIL® Service Offerings and Agreements is relevant to any IT and business professional
involved in the management of services, including managers and practitioners, IT architects,
process and service owners and business relationship managers.
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Does this training qualify for college credits?
Yes! This course series, as an elective title, does qualify for 1-3 college credits to be
applied towards a degree program offered at American Business and Technology University.
Available PDUs for this Course Series: 38
By completing this course series, you will earn 38 PDUs. itSM Solutions, a CareerAcademy is a
partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute
(PMI®) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits.
Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will
be displayed on the certificate of completion.
Access Training Courses Below
Course 01 - Course Introduction
Course 02 - Service Offerings & AgreementsAccess Now - No Membership Required