Topic outline

  • General

  • Course 01 - Introduction to ITIL Practitioner

    • Course 02 - ITSM & Continual ImprovementAccess Now - No Membership Required

      • Course 03 - Principles & Themes

        • Course 04 - Organizational Change Management (OCM)

          • Course 05 - Effective Communication to enable CSI

            • Course 06 - Use Metrics & Measurement

              • Course 07 - CSI Approach

                • Topic 8

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