This training series covers the concepts of ITIL® Service Design. Students will learn about
service design activities and processes, including availability management, IT service continuity
management and supplier management. Students will also learn about service design technology as
well as organization and implementation of service design.
ITIL® Service Design is relevant to any IT and business professional involved in the management of
services, including managers and practitioners, IT architects, process and service owners and
business relationship managers.
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Does this training qualify for college credits?
Yes! This course series, as an elective title, does qualify for 1-3 college credits to be
applied towards a degree program offered at American Business and Technology University.
Available PDUs for this Course Series: 22
By completing this course series, you will earn 22 PDUs. itSM Solutions, a CareerAcademy is a
partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute
(PMI®) and its courses have been approved for PDUs.
Available ITIL® Credits for this Course Series: 3
By completing this course series, you will earn 3 ITIL® Credits.
Available CEUs for Course Series Completion: 10
Students can earn up to 10 CEUs for fully completing this course series. This information will
be displayed on the certificate of completion.
Access Training Courses Below
Course 01 - Course Introduction
Course 02 - Service Design Access Now - No Membership Required